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Service Charter

The Library's mission is:

Empowering learning, teaching and research

The Library's objectives are:

  • link clients with relevant information resources
  • create environments conducive to learning and working
  • extend information literacy partnerships
  • develop skilled staff through professional and personal development
  • develop efficient information infrastructure
  • effectively manage human, physical and financial resources

The Library's core values are:

  • commitment to quality service
  • open communication
  • team work
  • knowledge and learning
  • innovation

The Library aims to deliver quality services by:

  • employing courteous, skilled and professional staff
  • ensuring access to relevant resources
  • delivering comprehensive and customised services
  • maintaining appropriate facilities and equipment
  • working collaboratively with clients

The Library aims to improve services by:

CQUniversity Library acknowledges the University of Technology Sydney Library whose Client Service Charter was used as the model for this document.