Courses

SIT20122 - Certificate II in Tourism

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Duration

Please refer to Course Structure below.

Location
Online
Next intakeFebruary, 2025
Study modeMixed Mode, Online
Total units11

Overview

Do you have a passion for travel and enjoy meeting and talking with a diverse group of people? This course provides you with the ideal pathway to work in multiple tourism industry facilities, travel agencies, restaurants, theme parks, transport companies and much more.

This qualification reflects the role of individuals who have a defined and limited range of tourism operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.



This is a nationally recognised accredited course.

QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

Career Opportunities

This qualification provides a pathway to work in many tourism and travel industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business.  Work could be undertaken in an office environment where the planning of tourism and travel products and services takes place, in the field where products are delivered, in performing operational activities such as housekeeping, grounds maintenance and providing customer service, or a combination of these.

Structure & Availability

Online

Duration:

6 months (26 weeks) full time or 12 months (52 weeks) part time


Core

Unit CodeUnit Name
SITTIND003Source and use information on the tourism and travel industry
SITXCCS009Provide customer information and assistance
SITXCCS011Interact with customers
SITXCOM007Show social and cultural sensitivity
SITXWHS005Participate in safe work practices

Elective

Unit CodeUnit Name
SITXCCS010Provide visitor information
SITXCOM008Provide a briefing or scripted commentary
SITTTVL001Access and interpret product information
SITEEVT020Source and use information on the events industry
SITXFSA005Use hygienic practices for food safety
BSBSUS211Participate in sustainable work practices
BSBTWK201Work effectively with others

Start TAFE Now (STN) - Online

Duration:

6 months (26 weeks) full time or 12 months (52 weeks) part time


Core

Unit CodeUnit Name
SITTIND003Source and use information on the tourism and travel industry
SITXCCS009Provide customer information and assistance
SITXCCS011Interact with customers
SITXCOM007Show social and cultural sensitivity
SITXWHS005Participate in safe work practices

Elective

Unit CodeUnit Name
SITXCCS010Provide visitor information
SITXCOM008Provide a briefing or scripted commentary
SITTTVL001Access and interpret product information
SITEEVT020Source and use information on the events industry
SITXFSA005Use hygienic practices for food safety
BSBSUS211Participate in sustainable work practices
BSBTWK201Work effectively with others

Trainees

Duration:

Traineeships are delivered over 12 months full time or 24 months part time/school-based

 


Core

Unit CodeUnit Name
SITTIND003Source and use information on the tourism and travel industry
SITXCCS009Provide customer information and assistance
SITXCCS011Interact with customers
SITXCOM007Show social and cultural sensitivity
SITXWHS005Participate in safe work practices

Elective

Unit CodeUnit Name
SITXCCS010Provide visitor information
SITXCOM008Provide a briefing or scripted commentary
SITTTVL001Access and interpret product information
SITEEVT020Source and use information on the events industry
BSBSUS211Participate in sustainable work practices
SITXFSA005Use hygienic practices for food safety
BSBTWK201Work effectively with others

Online

IntakeLocations
February, 2024Online
March, 2024Online
April, 2024Online
May, 2024Online
June, 2024Online
July, 2024Online
August, 2024Online
September, 2024Online
October, 2024Online
November, 2024Online
December, 2024Online
February, 2025Online
March, 2025Online
April, 2025Online
May, 2025Online
June, 2025Online
July, 2025Online
August, 2025Online
September, 2025Online
October, 2025Online
November, 2025Online
December, 2025Online

Start TAFE Now (STN) - Online

IntakeLocations
February, 2024Online
March, 2024Online
April, 2024Online
May, 2024Online
June, 2024Online
July, 2024Online
August, 2024Online
September, 2024Online
October, 2024Online
November, 2024Online
December, 2024Online
February, 2025Online
March, 2025Online
April, 2025Online
May, 2025Online
June, 2025Online
July, 2025Online
August, 2025Online
September, 2025Online
October, 2025Online
November, 2025Online

This course has no residential schools.

Requirements

There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.

There is a requirement to complete practical workplace assessments in a suitable industry environment.

Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.

Fees & Scholarships

Fee for Service/ Full Fee

Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE. 

Co-Contribution and Co-Contribution Concessional Fee

Some government subsidies, such as Certificate 3 Guarantee, will require the individual to contribute to the cost of their training through a co-contribution fee. Government subsidies are subject to eligibility.

The fee will vary based on the course chosen and the eligibility of the student for a concession rate. The co-contribution fee represents the total cost to the student for tuition. There are other costs that the student may have to pay, including but not limited to uniforms and course resources. This will vary depending on the training. If you are required to pay Co-Contribution Fees, you may be eligible for partial or full exemption, you can find more information on Apply for TAFE Certificates and Diplomas.

As a high school student, you may be eligible for the Queensland Government’s VET in Schools (VETiS) program which is fee-free. Course specific costs may be applicable, an example would be high vis clothing and safety boots for trade courses. 

If you are currently enrolled in or have previously completed a VETiS funded course, you will not be eligible for future VETiS funding. 

Please carefully consider your training options before committing to a training course as this may exhaust your entitlement to further Queensland Government subsidised training. 

At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.

Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more

How to apply

How to Apply

Check what you need to do to apply to study this course. 

Your application options

Follow these steps

  1. 1
    Check you meet the course requirements
  2. 2
    Get a Unique Student Identifier

Start Your Application

Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.