Courses

SIT30122 - Certificate III in Tourism

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Duration

Please refer to Course Structure below.

Location
Online
Next intakeDecember, 2024
Study modeOnline, RPL/RCC/Credit
Total units15
Fee-Free TAFE course for eligible Queensland applicants.

Overview

If you are seeking a career where you can combine work with your passion for travel, the Certificate III in Tourism may be for you. Your studies will focus on developing a range of tourism sales, operational and tour delivery skills. This course has a practical focus, ensuring you graduate work-ready and are equipped with the skills needed to enter the diverse and dynamic tourism industry.

This qualification reflects the role of individuals who use a range of well-developed tourism service, sales or operational skills and sound knowledge of industry operations to coordinate tourism services. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.



This is a nationally recognised accredited course.

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Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.

A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.

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A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.

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CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.

A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.

Career Opportunities

This qualification provides a pathway to work in many tourism industry sectors and for a diversity of employers including tour operators, inbound tour operators, visitor information centres, holiday parks and resorts, attractions, cultural and heritage sites, and any small tourism business. It allows for multi-skilling and for specialisation in office-based roles involving the planning and coordination of tourism services, in roles in the field where products are delivered or in performing operational activities such as housekeeping, grounds maintenance and providing customer service.

Structure & Availability

Online

Duration:
Full Time DurationPart Time Duration
12 months18 months

This course is typically delivered over 1 year, 2 Semesters, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.  The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program. 


Core

Unit CodeUnit Name
SITTIND003Source and use information on the tourism and travel industry
SITXCCS014Provide service to customers
SITXCOM007Show social and cultural sensitivity
SITXWHS005Participate in safe work practices

Elective

Unit CodeUnit Name
SITTTVL001Access and interpret product information
SITTTVL003Provide advice on Australian destinations
SITTTVL004Sell tourism products or services
SITTTVL005Prepare customer quotations
SITXCCS010Provide visitor information
SITXCOM008Provide a briefing or scripted commentary
SITXHRM007Coach others in job skills
SITXCOM006Source and present information
SITEEVT020Source and use information on the events industry
SITTTVL002Provide advice on international destinations
SITXFSA005Use hygienic practices for food safety

Start TAFE Now (STN) - Online

Duration:
Full Time DurationPart Time Duration
12 months18 months

This course is typically delivered over 1 year, 2 Semesters, full time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.  The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program. 


Core

Unit CodeUnit Name
SITTIND003Source and use information on the tourism and travel industry
SITXCCS014Provide service to customers
SITXCOM007Show social and cultural sensitivity
SITXWHS005Participate in safe work practices

Elective

Unit CodeUnit Name
SITTTVL001Access and interpret product information
SITTTVL003Provide advice on Australian destinations
SITTTVL004Sell tourism products or services
SITTTVL005Prepare customer quotations
SITXCCS010Provide visitor information
SITXCOM008Provide a briefing or scripted commentary
SITXHRM007Coach others in job skills
SITXCOM006Source and present information
SITEEVT020Source and use information on the events industry
SITTTVL002Provide advice on international destinations
SITXFSA005Use hygienic practices for food safety

Trainees

Duration:
Full Time DurationPart Time Duration
12 months18 months

This course is typically delivered for trainees over 18 months, 3 Semesters, part-time time. However, as it is competency based, it may be possible for learners to complete their training sooner if they have reached the required skill level.  The time allocation for this program may also include the clustering of units of competency for delivery which allows similar or complementary content items to be delivered at the same time thus reducing duplication in content covered and therefore reducing time required. The existing skills, knowledge and experience of learners will also be taken into consideration of amount of training required for this program cohort. Credit transfer for units previously completed at a Nationally Recognised Training Organisation may also reduce the time of this program. 


Core

Unit CodeUnit Name
SITTIND003Source and use information on the tourism and travel industry
SITXCCS014Provide service to customers
SITXCOM007Show social and cultural sensitivity
SITXWHS005Participate in safe work practices

Elective

Unit CodeUnit Name
SITTTVL001Access and interpret product information
SITTTVL003Provide advice on Australian destinations
SITTTVL004Sell tourism products or services
SITTTVL005Prepare customer quotations
SITXCCS010Provide visitor information
SITXCOM008Provide a briefing or scripted commentary
SITXHRM007Coach others in job skills
SITXCOM006Source and present information
SITEEVT020Source and use information on the events industry
SITTTVL002Provide advice on international destinations
SITXFSA005Use hygienic practices for food safety

RPL Structure

Duration:

RPL Only

RPL involves an assessment process of an individual’s previously obtained skills and knowledge that has been achieved outside the formal education and training system. The duration is dependent on evidence collection by the candidate and approval of evidence by the CQUniversity assessor. 


RPL Units

Unit CodeUnit Name
SITXWHS005Participate in safe work practices
SITXCCS014Provide service to customers
SITXCOM007Show social and cultural sensitivity
SITXHRM007Coach others in job skills
SITXCOM006Source and present information
SITTIND003Source and use information on the tourism and travel industry
SITXCCS010Provide visitor information
SITTTVL001Access and interpret product information
SITEEVT020Source and use information on the events industry
SITTTVL002Provide advice on international destinations
SITTTVL003Provide advice on Australian destinations
SITTTVL004Sell tourism products or services
SITTTVL005Prepare customer quotations
SITXFSA005Use hygienic practices for food safety
SITXCOM008Provide a briefing or scripted commentary

Online

IntakeLocations
February, 2024Online
March, 2024Online
April, 2024Online
May, 2024Online
June, 2024Online
July, 2024Online
August, 2024Online
September, 2024Online
October, 2024Online
November, 2024Online
December, 2024Online
February, 2025Online
March, 2025Online
April, 2025Online
May, 2025Online
June, 2025Online
July, 2025Online
August, 2025Online
September, 2025Online
October, 2025Online
November, 2025Online
December, 2025Online

Start TAFE Now (STN) - Online

IntakeLocations
February, 2024Online
March, 2024Online
April, 2024Online
May, 2024Online
June, 2024Online
July, 2024Online
August, 2024Online
September, 2024Online
October, 2024Online
November, 2024Online
December, 2024Online
February, 2025Online
March, 2025Online
April, 2025Online
May, 2025Online
June, 2025Online
July, 2025Online
August, 2025Online
September, 2025Online
October, 2025Online
November, 2025Online
December, 2025Online

This course has no residential schools.

Students will need to be working in a suitable tourism, events, or hospitality business, as a paid employee or volunteer, in a customer focused role, using organisational policies and procedures to guide work activities, working with some independence, and providing guidance to other staff.

• There are no minimum required hours as these are competency-based assessment tasks.

• The supervisor who signs the forms (we will supply the forms) must have relevant qualifications or experience for the unit they are signing off.

        - Evidence of this is to be supplied to CQU for audit purposes.

        - The Supervisor will be contacted to verify these forms

Requirements

There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.

There is a requirement to complete practical workplace assessments in a suitable industry environment.

Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.

Fees & Scholarships

Fee for Service/ Full Fee

Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE. 

Co-Contribution and Co-Contribution Concessional Fee

Some government subsidies, such as Certificate 3 Guarantee, will require the individual to contribute to the cost of their training through a co-contribution fee. Government subsidies are subject to eligibility.

The fee will vary based on the course chosen and the eligibility of the student for a concession rate. The co-contribution fee represents the total cost to the student for tuition. There are other costs that the student may have to pay, including but not limited to uniforms and course resources. This will vary depending on the training. If you are required to pay Co-Contribution Fees, you may be eligible for partial or full exemption, you can find more information on Apply for TAFE Certificates and Diplomas.

This is a Fee Free TAFE course thanks to the Australian and Queensland Governments. Eligibility and conditions apply.

At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.

Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more

How to apply

How to apply

Check what you need to do to apply to study this course. 

Your application options

Follow these steps

  1. 1
    Check you meet the course requirements
  2. 2
    Get a Unique Student Identifier

Start your application

Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.

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Certificate II in Tourism

Mixed Mode, Online

Please refer to Course Structure below.

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Diploma of Travel and Tourism Management

Online

12 months full time and may also be studied part time over 18 or 24 months.

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