| Duration | Please refer to Course Structure below. |
| Location | Online |
| Next intake | February, 2025 |
| Study mode | Online |
| Total units | 23 |
Overview
Do you have a desire to travel and are looking for the skills and knowledge to create a perfect travel experience for the customer? The Diploma of Travel and Tourism Management will develop your managerial skills and provide you with a sound knowledge of industry operations to enable you to coordinate travel or tourism operations.
This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.
This is a nationally recognised accredited course.
QUALITY EDUCATION, WHEREVER YOU ARE
Between our reputation for learning, teaching and research, our renowned online education offering, and our status as Australia’s largest regional university, rest assured you will get a world-class education when you choose CQUniversity.
A UNI THAT KNOWS CREDIBILITY IS KEY
In just 25 years, CQUniversity has achieved some amazing feats and emerged as one of Australia’s truly great universities. We have been ranked among the best in the world for our teaching and learning, and are internationally recognised for our focus on Social Innovation. Our graduates are some of the most sought-after in Australia, due to our reputation for work integrated learning and industry-aligned courses, and experience some of the nation’s best graduate outcomes in terms of full-time employment and starting salary. CQUni is also regarded as the nation’s most inclusive and engaged university, with our award-winning academic and research staff making a real impact on the communities and industries we serve.
A UNI THAT LEADS IN ONLINE EDUCATION
A pioneer in online study, CQUniversity has more than two decades of experience providing high quality online learning experiences across the country and even internationally. We work hard to deliver the latest techniques in online study, and have even planned our physical sites to provide more services to our widespread online study cohort.
A UNI THAT KNOWS CONVENIENCE COUNTS
CQUniversity is truly focused on our students’ needs, and that means responding to what, how and where they want to study. It is why we are now Australia’s largest regional university, with more than 20 metropolitan and regional locations across five states, delivering TAFE and university qualifications in on-campus, online and supported online modes to more than 30 000 students.
A UNI THAT KNOWS YOUR EXPERIENCE MATTERS
CQUniversity’s strong focus on student experience ensures that you are prepared and supported on your student journey. Support services include on-campus or online orientation to assist your transition into university life, course and career advice, financial support options, study support, ongoing assistance through the Student Mentor program, counselling services, support for students with disability or medical conditions, Indigenous student support and more.
Career Opportunities
This qualification provides a pathway to work in many travel and tourism industry sectors as a departmental or small business manager. The diversity of employers includes travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres, and other tourism businesses.
Structure & Availability
Online
Duration:12 months full time and may also be studied part time over 18 or 24 months.
Tourism Knowledge
| Unit Code | Unit Name |
|---|---|
| SITXCCS010 | Provide visitor information |
| BSBSUS211 | Participate in sustainable work practices |
| SITTIND003 | Source and use information on the tourism and travel industry |
| SITTTVL001 | Access and interpret product information |
Events
| Unit Code | Unit Name |
|---|---|
| SITEEVT020 | Source and use information on the events industry |
| SITXCOM008 | Provide a briefing or scripted commentary |
Tourism Operations
| Unit Code | Unit Name |
|---|---|
| SITTTVL005 | Prepare customer quotations |
| SITTTVL004 | Sell tourism products or services |
| SITTTVL003 | Provide advice on Australian destinations |
| SITTTVL002 | Provide advice on international destinations |
Communication Management
| Unit Code | Unit Name |
|---|---|
| SITXWHS007 | Implement and monitor work health and safety practices |
| SITXMGT004 | Monitor work operations |
| SITXHRM009 | Lead and manage people |
| SITXHRM008 | Roster staff |
| SITXCOM010 | Manage conflict |
| SITXCCS016 | Develop and manage quality customer service practices |
| SITXCCS015 | Enhance customer service experiences |
| SITXMGT005 | Establish and conduct business relationships |
Advanced People Skills
| Unit Code | Unit Name |
|---|---|
| BSBTWK501 | Lead diversity and inclusion |
| SIRXOSM007 | Manage risk to organisational reputation in an online setting |
Financial Management
| Unit Code | Unit Name |
|---|---|
| SITXFIN010 | Prepare and monitor budgets |
| SITXFIN009 | Manage finances within a budget |
| SITXFIN008 | Interpret financial information |
Online
| Intake | Locations |
|---|---|
| February, 2024 | Online |
| March, 2024 | Online |
| April, 2024 | Online |
| May, 2024 | Online |
| June, 2024 | Online |
| July, 2024 | Online |
| August, 2024 | Online |
| September, 2024 | Online |
| October, 2024 | Online |
| November, 2024 | Online |
| December, 2024 | Online |
| February, 2025 | Online |
| March, 2025 | Online |
| April, 2025 | Online |
| May, 2025 | Online |
| June, 2025 | Online |
| July, 2025 | Online |
| August, 2025 | Online |
| September, 2025 | Online |
| October, 2025 | Online |
| November, 2025 | Online |
| December, 2025 | Online |
This course has no residential schools.
Students will need to be working in a suitable tourism, events or hospitality business, as a paid employee or volunteer, in a customer focused and supervisory role, with access to organisational policies and procedures, can work independently and participate in operational decision making.
• There are no minimum required hours as these are competency-based assessment tasks.
• The supervisor who signs the forms (we will supply the forms) must have relevant qualifications or experience for the unit they are signing off.
- Evidence of this is to be supplied to CQU for audit purposes.
- The Supervisor will be contacted to verify these forms
Requirements
There are no entry requirements for this qualification. However, CQUniversity requires completion of bksb (Basic Key Skills Builder) online literacy and numeracy assessment prior to enrolment, unless the student has completed an equal or higher-level course.
There is a requirement to complete practical workplace assessments in a suitable industry environment.
Access to a computer, Internet and intermediate computer skills. 24-hour CQUniversity computer labs are available on selected campuses.
Fees & Scholarships
Fee for Service/ Full Fee
Fee for Service/Full Fee occurs when the full tuition fee is charged to students. This may occur when the course is not included in government subsidy program/s or the student is not eligible for a government subsidy. These students are obligated to cover the entire cost. Learn more about Paying for TAFE.
Co-Contribution and Co-Contribution Concessional Fee
Some government subsidies, such as Higher Level Skills (HLS), will require the individual to contribute to the cost of their training through a co-contribution fee. Government subsidies are subject to eligibility.
The fee will vary based on the course chosen and the eligibility of the student for a concession rate. The co-contribution fee represents the total cost to the student for tuition. There are other costs that the student may have to pay, including but not limited to uniforms and course resources. This will vary depending on the training. If you are required to pay Co-Contribution Fees, you may be eligible for partial or full exemption, you can find more information on Apply for TAFE Certificates and Diplomas.
This course is included in the Australian Government’s VET Student Loan (VSL) program, assisting eligible students pay tuition fees. Refer to the VET Student Loan webpage for more information, eligibility and census date calendar. A VET student loan gives rise to a VETSL debt that continues to be a debt due to the Commonwealth until it is repaid.
At CQUniversity, we believe that studying should be for everyone. No matter your situation, we know that everyone needs a helping hand from time to time, and we are proud to offer scholarships, bursaries and stipends.
Our scholarships could help you pay for things like relocation, living on campus, laptops and technology, childcare, study and living expenses, travel and more
How to apply
How to Apply
Check what you need to do to apply to study this course.
Your application options
Follow these steps
Start Your Application
Our easy-to-use online application system will guide you through the process of applying for a TAFE course. If you need help along the way with your application, talk with one of our Student Advice team members by calling 13 27 86.
